Welcome to Lustre Jewelry Shop. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our exquisite jewelry collections.
By accessing this website and making a purchase, you accept these terms and conditions in full. If you disagree with any part of these terms, please do not use our website.
1. Website Use and Intellectual Property
1.1 Content Ownership
All content on this website, including images, text, designs, and product descriptions, is the property of Lustre Jewelry Shop and protected by intellectual property laws. Our jewelry designs from collections including STELLA, NOA, and THE BRIDAL EDIT are original creations.
1.2 Permitted Use
You may browse our website and make purchases for personal, non-commercial purposes only. Any unauthorized use of our content may violate copyright laws.
2. Product Information
2.1 Product Descriptions
We take great care in accurately describing our jewelry pieces from collections such as CHELSEA, COCKTAIL EDIT, and COLOURED GEMS AND DIAMONDS. However, slight variations in color or appearance may occur due to screen settings.
2.2 Gemstone Certification
All diamonds and colored gems in our GENTLE DIAMONDS and TENNIS collections are accompanied by proper certification. It is your responsibility to verify these documents upon delivery.
3. Ordering Process
3.1 Order Acceptance
Your order represents an offer to purchase which we may accept or decline at our discretion. We reserve the right to limit quantities, especially for items in our FESTIVAL EDIT and PROMISE RINGS collections.
3.2 Custom Orders
Custom-made engagement rings from THE BRIDAL EDIT cannot be returned unless faulty, as stated in our return policy.
4. Payment Terms
4.1 Accepted Methods
We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order confirmation.
4.2 Pricing
All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices for items in our COLLECTIONS range without prior notice.
5. Shipping Policy
5.1 Processing Time
Orders are processed within 1-2 business days. Delivery times vary based on your location and selected shipping method.
5.2 Shipping Options
- Standard Shipping: £12.95 via DHL or FedEx (10-15 business days)
- Free Shipping: Available on orders over £50 via EMS (15-25 business days)
We currently ship worldwide, excluding some Asian regions and remote areas.
6. Returns and Refunds
6.1 Return Policy
We accept returns within 15 days of delivery for most items, excluding:
- Custom-made engagement rings (unless faulty)
- Personalized items
- Worn promise rings or earrings (unless defective)
- Items missing certificates or original packaging
- Altered pieces from our COLOURED GEMS AND DIAMONDS collection
6.2 Refund Process
Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.
7. Customer Responsibilities
7.1 Accurate Information
You are responsible for providing accurate delivery and payment information when placing orders for our jewelry pieces.
7.2 Care of Products
To be eligible for return, items must be in their original condition with all packaging and certificates intact, as described in our return process.
8. Limitation of Liability
Lustre Jewelry Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the item in question.
9. Governing Law
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
10. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the website after changes constitutes acceptance of the new terms.
Contact Information
For any questions regarding these terms, please contact us at:
Lustre Jewelry Shop
98 Spitalfield Ln
Chichester, GB CH7V 2SF
Email: [email protected]