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At Lustre Jewelry Shop, we value your trust as much as we value the craftsmanship of our diamonds and gemstones. This Privacy Policy explains how we collect, use, and protect your personal information with the same care we apply to curating our NOA and STELLA collections.

1. Information We Collect

To provide our refined shopping experience, we may collect:

  • Personal Details: Name, email address, phone number, and shipping address when you make a purchase or create an account
  • Payment Information: Card details processed securely through our payment gateways (we never store full card numbers)
  • Preferences: Your selections from our CHELSEA, COCKTAIL EDIT, and other collections to personalise your experience
  • Technical Data: IP address, browser type, and device information for security and optimisation
  • Communication Records: Correspondence with our customer service team

2. How We Use Your Information

We use your data with the precision of a master jeweler setting a diamond:

  • To process your orders for our ENGAGEMENT RINGS, PROMISE RINGS, and other fine jewelry
  • To provide customer support from our Chichester studio
  • To improve our website and THE BRIDAL EDIT shopping experience
  • To send carefully curated communications about our COLLECTIONS (only with your consent)
  • To prevent fraud and ensure transaction security

3. Data Sharing & Disclosure

We treat your information with the confidentiality of a private jewelry consultation:

  • Service Providers: We work with trusted partners for payment processing (Visa, MasterCard, PayPal), shipping, and IT services
  • Legal Requirements: We may disclose information if required by law or to protect our rights
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred

We never sell your personal information to third parties.

4. International Data Transfers

As we serve an international clientele (excluding some Asian and remote regions), your data may be transferred outside the UK/EEA. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We protect your information with the same dedication we apply to sourcing our GENTLE DIAMONDS:

  • Industry-standard encryption for all transactions
  • Regular security audits of our systems
  • Limited access to personal data within our organisation
  • Secure storage with appropriate retention periods

6. Your Rights

You have rights regarding your personal information, as carefully crafted as our TENNIS bracelets:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure of your data under certain circumstances
  • Objection: Opt-out of marketing communications
  • Restriction: Limit how we use your data
  • Portability: Request transfer of your data to another service

To exercise these rights, please contact us at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies as delicately as we set gemstones:

  • Essential Cookies: Necessary for secure checkout and account functions
  • Performance Cookies: Help us improve our website experience
  • Marketing Cookies: Used with consent to show relevant content about our COLOURED GEMS AND DIAMONDS collections

You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy occasionally, just as we refresh our FESTIVAL EDIT collections. Significant changes will be communicated to you.

9. Contact Us

For any privacy-related questions, please contact our Data Protection Officer:

Lustre Jewelry Shop
98 Spitalfield Ln, Chichester, GB CH7V 2SF
Email: [email protected]

Thank you for trusting Lustre Jewelry Shop with your personal information. We handle it with the same integrity and care we bring to every piece in our collections.